Privacy Policy

Last updated: [DD Month 2026]

This Privacy Policy explains how [Legal Entity Name] ("DiviKart", "we", "us", "our"), operator of the DiviKart mobile applications (Android & iOS) and the website divikart.in (together, the "Platform"), collects, uses, shares, and protects your information when you use our services in and around Ateli, Haryana, India.

In short: we collect only what we need to deliver your orders and services, we never sell your personal data, and you can ask us to delete your account and data at any time.

1. Information we collect

Account information: name, mobile number, email address, and delivery addresses you provide when registering or placing an order.
Order & service details: items you buy, services you book, order history, ratings, and reviews.
Location data: your device location (with your permission) to show nearby sellers, calculate delivery, and help riders and technicians find your address.
Payment information: payments are processed by third-party payment gateways ([Payment Gateway Name, e.g., Razorpay]). We do not store your card numbers, UPI PINs, or banking passwords.
Device & usage data: device type, operating system, app version, IP address, and how you interact with the app, used to fix bugs and improve the Platform.

2. How we use your information

To process and deliver orders and to schedule and complete service bookings.
To share necessary details (name, address, phone) with the seller, delivery partner, or technician fulfilling your order.
To send order updates via SMS, WhatsApp, push notifications, or calls.
To provide customer support and resolve complaints or refunds.
To send offers and promotions (you can opt out anytime from app settings or by contacting us).
To detect fraud, enforce our Terms & Conditions, and comply with applicable law.

3. Sharing of information

We share your information only with:

Fulfilment partners: local sellers, delivery riders, and service technicians — only what they need to complete your order.
Service providers: payment gateways, SMS/notification providers, and cloud hosting providers, bound by confidentiality obligations.
Legal authorities: when required by law, court order, or government request.

We do not sell or rent your personal information to any third party for their marketing.

4. Data retention & security

We retain your data as long as your account is active or as required for legal, tax, and accounting purposes. We use reasonable technical and organisational safeguards (encryption in transit, access controls) to protect your data. No system is 100% secure, so please keep your OTPs and login credentials private.

5. Your rights

Access and update your profile information from within the app.
Request deletion of your account and associated personal data by emailing support@divikart.in or using the in-app account deletion option.
Withdraw location or notification permissions from your device settings (some features may stop working).
Opt out of promotional communications at any time.

6. Children

The Platform is intended for users aged 18 and above. We do not knowingly collect personal information from children. If you believe a minor has provided us data, contact us and we will delete it.

7. Cookies & analytics

Our website and app may use cookies and analytics tools to understand usage and improve performance. You can control cookies through your browser settings.

8. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of the Platform after changes means you accept the updated policy.

9. Grievance officer & contact

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are:

Name: [Grievance Officer Name]
Email: grievance@divikart.in
Address: [Registered office address], Ateli, Mahendragarh, Haryana — [PIN]
Phone: +91 [XXXXX XXXXX]